Always great customer service. She is very friendly and helpful. It’s always clean and well kept.

WE LOVE PAM !!!! SHE IS A WONDERFUL, BEAUTIFUL, HAPPY, CUSTOMER SERVICE MINDED PERSON, WHO JUST HAPPENS TO BE AN EMPLOYEE THERE !!!! THANK YOU PAM, FOR HELPING US SO SO MUCH WITH OUR VERY COMPLICATED MOVE OUT OF STATE ! YOU MADE THIS MOVE SO MUCH EASIER AND LESS STRESSFUL. THE FACILITY IS PERFECT !!!! LEE & CAT BECK.

The arrangements for the storage locker & the moving van were handled very quickly & efficiently. I even requested a different locker at the last minute, as one had been vacated, & the change was made without question. I enjoy being able to load or unload my vehicle indoors, as I'm under the 9' maximum door height. It's convenient for me & I need the 24/7 365 days a year availability for accessing parts when I need them.

Priced right with easy access.

My family rented a unit here just a few months ago. Everything has been simple, to the point but also very pleasant. It's really cool to be able to pull your vehicle in and unload. That will be awesome in the winter. It's literally effortless other than unloading, walking and packing things in your unit. The secure 24 hour access is great. We have had to go back and forth there at different times of the day and night with items and it's always super fast and easy.

No problems at all... if I was to say anything it would be the price per month is a little much... thinking about going to cube smart around the corner... other than that nice clean place

So far so good. The lady at the front was super nice. Free lock included and didn’t need to buy insurance like some other places. First month was free and a free uHaul truck for a day. Very good experience so far.

Wow I cannot express how much I appreciate Pam and East Rochester Self storage for helping me store my various valuables. The units were clean, well lit, comfortable to be in. Being able to store, unload, load out of the rain is fantastic. They were quick to answer any questions or concerns I had. I felt like my items were safe and the process of moving in and out was super easy. I would recommend this place to anyone!!